Dollar General Couponing Hell ~ Story of our shopping trip

Dollar General Couponing Hell ~ Story of our $2.50 nightmare on 8-25-13

Dollar General Couponing

Not a Bad Price But Was Our Dollar General Couponing on 8-25 Worth the Headache?

Let’s just start out saying this is not our first rodeo.  We have attempted to shop with coupons at Dollar General in the past and have even spoken about our unpleasant experience to the area manager who insisted we try again. He assured us it would be better.  Even so, we avoided shopping there for many months but finally decided to do a little Dollar General couponing on 8-25. The outcome in the picture is not bad, right? It should have actually been a profit of 75¢ in the end after the ibotta offers, but still $2.50 is pretty darn good for all that, we know. The work and the headache to get there is the issue. Here’s a quick summary of our trip:

Dollar General Couponing Hell

(a little harsh?.. nah)

We arrived at Dollar General with our list, coupons, a copy of the Dollar General coupon policy and a copy of the email from corporate CS explaining they do overages just not CASH back. (Turns out we needed neither the policy or the email.. that was never the issue.) We had swiftly gathered our items into our basket and walked up to the register as one customer had just finished. The cashier then informed the store manager that she had no cash after a previous customer paid with a high bill. The manager, clearly agitated by her statement, turned to us and said rather loudly “You paying with cash?” to which we replied no. He let out a heavy sigh and appeared to stomp rather quickly to the back of the store. (He never did come back with any cash for her, even when he was called back up to help with the register/coupons later in our transaction).

The cashier rang up the items and was helpful in explaining that the $2 instant savings when you buy 3 Kraft promotion would deduct at the end of the transaction.  She scanned the coupons and welcomed our help in folding the coupon to hide one of the double bar codes which sometimes makes it easier for the scanner to pick up the correct one.

Dollar General Couponing

We were left with a few coupons that would not scan, including the  $2 Dollar General coupon, the two $1 Jello coupons from the All You magazine, and one of the two $1.25 Dingo printable coupons. She reread the coupons and then called the manager back up to get the coupons entered. I felt the headache coming on from the second the manager began to speak and I realized we were now officially entering Dollar General couponing hell. He said with a less than pleasant tone as he shuffled through the coupons “Did they get this stuff?“.  Was he expecting a reply of “No, I just wanted to help them commit coupon fraud.”? (Yes, at this point we’re already dreading what’s to come.) We offered to pull out the bagged items and he declined to look.

He then tried to scan them but they didn’t scan so he set them back in front of us, patted them twice on the counter, and said “They don’t scan” (nooo.. really..perhaps that’s the reason you are up here now?) “We won’t take them”. To which the HE in this Couponing Couple politely and calmly replied “But one of them is your own Dollar General store coupon“. (It was best that the SHE in this couple keep her mouth shut since she was feeling a little snarky with the less than friendly communication and body language oozing from the manager.)

Dollar General Couponing

The manager sighed loudly again, took the remaining coupons and started firmly pushing on register keys as he said “I don’t even know what coupons you’ve already used”. (I’m thinking he could have unlocked that drawer at any time and actually looked at the other coupons to satisfy this question instead of repeating it several times in an accusatory manner, right?) He obviously was not happy about these coupons and I swear I could hear him wishing us away with each hand movement on that register.   He then said, “it took it” referring to the DG store coupon and promptly put it in the locked slot. (That was a lie, by the way)

Dollar General Couponing

In his less than pleasant visit with us, he must have said “I don’t know what coupons you have used already” five different times. He then took the Dingo coupon and voided off the product price and re rang the product up for $1 cheaper. The coupon was for $1.25 but we now had nothing to show him to prove it because it promptly went into the coupon slot as well. (We just let that go) One of the Jello coupons ended up attached to some other product so he did get that one to register on the receipt.  The last coupon he had in his hand was the final Jello coupon which he looked at and then said “won’t scan, want it back?” as he slid it on the counter toward us and walked away.

Dollar General Couponing

The cashier was looking mortified at this point and I’m not sure how many times she silently mouthed the words “I’m sorry” during the time the manager was present but it was many. We settled up with her for $3.25 more than we had intended and walked out with $1 of that in one coupon that didn’t end up in the locked drawer.  The cashier said she was sorry one last time as we left.

The End… ?

Nothing more was going to be accomplished at the store and we still got a great deal ..obviously… but that was more work and headache than we are willing to put into shopping when I can get great deals at many more coupon-friendly stores. Maybe we’ll try DG again in 6 months. Maybe not.  Sometimes it takes a while for the bad taste to go away. Yell I’ve certainly heard many other horror stories and any deals that I post for DG in the future should come with a warning.  Enter Dollar General Couponing Hell at your own risk.  If you’re lucky, you will find a store with a manager that has some customer service skills at least.

We really hope y’all have a much more pleasant trip and don’t get sucked into… dooo do dooo do, dooo do dooo do (Twighlight zone music) … Dollar General Couponing Hell!


 Here’s the breakdown of our Dollar General Couponing on 8-25


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Have you had some Dollar General shopping trips you’d like to tell about?